The Kaos Theory

I’ve lost all my energy in dealing with the morons at Best Buy. I finally got on Saturday from another manager, Armando, to inform me the parts to remedy the black screen issue won’t arrive until mid August. I’m not sure which year, I should have asked. Fortunately, they offered to replace the entire TV with a brand spanking new one. It better be of equal or more $ than the one I originally bought. He asked if I wanted it delivered and I said no thanks, I’ll come by and pick it up. So I left the situation at that and later during the weekend I decided it would be better to have them deliver it and set up the cabling etc, so I called back and talked to Armando again and asked if I could have it delivered. He said the earliest he could get it out to me would be Thursday and I said in no I think this Monday would be fine. Well, he states in that voice only a minimum wage associate of a large electronics dealer that this would be impossible to do because they contract out to the delivery and the route was already finalized, blah, blah blah. In other words he didn’t care one iota about the customer who has spent thousands of dollars in his store over the years. He kept saying Thursday and I responded Monday. Thursday, Monday, Thursday, Monday……… I was getting nowhere with this little piss ant and explained to him over and over the story and how I expected the delivery Monday…FINAL. He started getting snippy with me and I lost it. Dropped a few F-bombs on his sorry ass and let him know exactly how I felt. Later in the same day I got a message on my answering machine that they would deliver it THURSDAY! I resigned myself to the fate of having absolutely no control over the problem and didn’t return his call. This leads me up to about 20 minutes ago when I get another call from another person saying since I didn’t respond to the phone call, (Which I did) the delivery had been pushed back to FRIDAY! Keeping what little of my composure I had left, I told the associate I would be down to pick it up myself but please keep open the delivery until I could get me somebody to help with the install. Here’s the other kicker to this saga, if I’d kept the delivery for Friday, all Best Buy would have done was drop off the set and do a minimal install (sound). You see, I would have had to wait until after the 14th to have the Geek Squad do a full install. Unfriggin-believeable!!11!

This story seems to be never ending. While on our way to get a new front door knob, the other one broke some how. I notice I have a message on my cell phone. It’s from the Geek Squad informing me the part from Samsung will be delayed and could I give them a call. Since I was going to Home Depot and Best Buy is in the same vicinity, I would drop by and find out what their problem was. We queue up in front of the Geek Squad counter and wait for the next geek to talk to. Finally, a big sweaty kid with bad acne asks if he can help us. I explain the story and add the new info about the part delay and he say’s come with me. He waddles us over to the section of the store where they sell the TV’s and tells us to wait at the kiosk. He comes back armed with another cohort and I have to re-explain the situation to him. He asks another associate about what they can do and she tell us to go talk to “Sam”. We’ve lost acne boy and now are stuck with the cohort and he escorts us back towards the Geek Squad counter, tells us to wait right here. We wait. Finally, he comes back from the bowels of the store and says there are 2 things we can do. He can try to expedite the situation with Samsung or the manager would offer us a great price on a new TV and when our other is fixed we could just return it. WTF! That’s a policy I would have never expected from any company. I asked him if they could just loan me a TV and I’ll return it when mines fixed. He states they cannot do this so the wife pipes up, “I want to speak to the manager” and the cohort lumbers off to fetch him. After a few minutes “Jake” comes to talk to us. Jake? I thought they told us to talk to Sam? I’m beginning to think this is a ploy by the store to completely flummox me and it’s working to perfection. We run thru the litany again and ask why can’t the store just loan me a TV and he goes on trying to justify it with some krep about inventory blah blah blah. At this point I’m not listening anymore and I want out, quickly. As I start to walk away, he gets into his manager mode and asks for our name and phone number and says he will personally look into it. I’ve my doubts and don’t expect a call in the near future.