This story seems to be never ending. While on our way to get a new front door knob, the other one broke some how. I notice I have a message on my cell phone. It’s from the Geek Squad informing me the part from Samsung will be delayed and could I give them a call. Since I was going to Home Depot and Best Buy is in the same vicinity, I would drop by and find out what their problem was. We queue up in front of the Geek Squad counter and wait for the next geek to talk to. Finally, a big sweaty kid with bad acne asks if he can help us. I explain the story and add the new info about the part delay and he say’s come with me. He waddles us over to the section of the store where they sell the TV’s and tells us to wait at the kiosk. He comes back armed with another cohort and I have to re-explain the situation to him. He asks another associate about what they can do and she tell us to go talk to “Sam”. We’ve lost acne boy and now are stuck with the cohort and he escorts us back towards the Geek Squad counter, tells us to wait right here. We wait. Finally, he comes back from the bowels of the store and says there are 2 things we can do. He can try to expedite the situation with Samsung or the manager would offer us a great price on a new TV and when our other is fixed we could just return it. WTF! That’s a policy I would have never expected from any company. I asked him if they could just loan me a TV and I’ll return it when mines fixed. He states they cannot do this so the wife pipes up, “I want to speak to the manager” and the cohort lumbers off to fetch him. After a few minutes “Jake” comes to talk to us. Jake? I thought they told us to talk to Sam? I’m beginning to think this is a ploy by the store to completely flummox me and it’s working to perfection. We run thru the litany again and ask why can’t the store just loan me a TV and he goes on trying to justify it with some krep about inventory blah blah blah. At this point I’m not listening anymore and I want out, quickly. As I start to walk away, he gets into his manager mode and asks for our name and phone number and says he will personally look into it. I’ve my doubts and don’t expect a call in the near future.
Lost: One 50″ Plasma TV. Update
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