I’ve lost all my energy in dealing with the morons at Best Buy. I finally got on Saturday from another manager, Armando, to inform me the parts to remedy the black screen issue won’t arrive until mid August. I’m not sure which year, I should have asked. Fortunately, they offered to replace the entire TV with a brand spanking new one. It better be of equal or more $ than the one I originally bought. He asked if I wanted it delivered and I said no thanks, I’ll come by and pick it up. So I left the situation at that and later during the weekend I decided it would be better to have them deliver it and set up the cabling etc, so I called back and talked to Armando again and asked if I could have it delivered. He said the earliest he could get it out to me would be Thursday and I said in no I think this Monday would be fine. Well, he states in that voice only a minimum wage associate of a large electronics dealer that this would be impossible to do because they contract out to the delivery and the route was already finalized, blah, blah blah. In other words he didn’t care one iota about the customer who has spent thousands of dollars in his store over the years. He kept saying Thursday and I responded Monday. Thursday, Monday, Thursday, Monday……… I was getting nowhere with this little piss ant and explained to him over and over the story and how I expected the delivery Monday…FINAL. He started getting snippy with me and I lost it. Dropped a few F-bombs on his sorry ass and let him know exactly how I felt. Later in the same day I got a message on my answering machine that they would deliver it THURSDAY! I resigned myself to the fate of having absolutely no control over the problem and didn’t return his call. This leads me up to about 20 minutes ago when I get another call from another person saying since I didn’t respond to the phone call, (Which I did) the delivery had been pushed back to FRIDAY! Keeping what little of my composure I had left, I told the associate I would be down to pick it up myself but please keep open the delivery until I could get me somebody to help with the install. Here’s the other kicker to this saga, if I’d kept the delivery for Friday, all Best Buy would have done was drop off the set and do a minimal install (sound). You see, I would have had to wait until after the 14th to have the Geek Squad do a full install. Unfriggin-believeable!!11!
Lost: One 50″ Plasma TV. The Saga Continues
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